PRIVACY POLICY

The entity responsible for handling personal information under this Policy is as follows.

TRANEXION LLC
20-16-107 Midorigaoka-cho, Ashiya, Hyogo 659-0014, Japan
Phone: +81-797-90-2818
Email: info@tranexion.co.jp

For inquiries regarding the handling of personal information, please contact us at the email address above or via the contact details listed on our Company page.

In operating this website (https://www.tranexion.co.jp/, the "Site"), we comply with the Act on the Protection of Personal Information (APPI) and other applicable laws, and handle personal information appropriately. This Policy sets forth how we collect, use, store, and otherwise process personal information when you use the Site.

We may collect personal information through the following methods.

1. Information you provide directly

When you contact us by email (info@tranexion.co.jp, etc.), phone, or other means, we may collect your email address, name, phone number, inquiry details, and other information you choose to provide.

2. Paid digital services

When you purchase or use paid Prompt Studio subscriptions or related paid plans we offer, we may receive your email address and payment-related information through Paddle.com Market Limited (United Kingdom), which acts as the Merchant of Record and payment processor for these transactions. Payment details such as credit card numbers are processed by Paddle and are not stored on our servers.

3. Automatically collected information

When you access the Site, information such as IP address, browser type, referrer URL, access time, and pages viewed may be recorded in server and CDN/hosting provider logs (e.g., Cloudflare, Inc.).

We use collected personal information only for the following purposes.

1. Responding to inquiries and necessary communication from us
2. Providing paid digital services, contract management, payment processing, and granting or managing access rights
3. Operating, maintaining, and securing the Site; preventing unauthorized use
4. Analyzing Site usage and improving service quality
5. Complying with laws or taking actions necessary to protect our rights

We do not use personal information for purposes other than those listed above (such as advertising, unsolicited sales unrelated to our services, or email newsletters).

We do not provide personal information to third parties without your consent, except in the following cases.

1. When required by law
2. When necessary to protect life, body, or property and obtaining consent is difficult
3. When particularly necessary for public health or sound development of children and obtaining consent is difficult
4. When cooperation with national or local government agencies is necessary

We may outsource all or part of the handling of personal information to external service providers to the extent necessary to achieve the purposes of use. Examples of main providers include the following.

When outsourcing, we select providers appropriately and supervise them as needed so that personal information is handled securely.

Outsourcing to providers outside Japan

To the extent necessary to achieve the purposes of use, we may use cloud services provided by entities outside Japan (such as Cloudflare, Inc., Paddle.com Market Limited, Resend, Inc., and Google LLC) and outsource the handling of personal information to them. We select providers that implement appropriate security measures and manage and supervise them appropriately.

We retain personal information only for as long as necessary to achieve the purposes of use. When no longer needed, we delete or anonymize it within a reasonable period. General guidelines are as follows.

• Inquiry responses: approximately within one year after completion
• Paid service contracts and payments: for the period required by the contractual relationship and applicable law (including the access period)
• Access logs: for the period required for security and operations

If you wish to request disclosure, correction, suspension of use, or deletion of your personal information, please contact us via the details on our Company page or at info@tranexion.co.jp. After verifying your identity, we will respond within a reasonable period.

To prevent leakage, loss, or damage of personal information, we implement reasonable security measures such as encrypted communication (TLS 1.3, etc.), minimized access privileges, administrator authentication, and selection and supervision of service providers.

The Site may store information in your browser using cookies or localStorage to provide services, improve convenience, and analyze usage. For a full list of cookies used and instructions on how to change your consent choice, see our Cookie Policy.

Main uses of cookies and localStorage

• Recording consent (cookie usage consent)
• Session management and display preferences
• Prompt Studio working state and similar data stored only in your browser

Such data is generally stored only on your device and is not automatically sent to our servers. You may delete it at any time through your browser settings or by clearing site data.

Google Analytics

We use Google Analytics, an access analysis tool provided by Google, to analyze usage and improve our services. Google Analytics uses cookies to collect traffic data. This data is collected anonymously and does not identify individuals. Collected data is managed in accordance with Google's privacy policy. Google Analytics is loaded only when you have given your consent. You may withdraw consent at any time via the Cookie Policy page.

We may revise this Policy without prior notice due to changes in laws or our services. The revised Policy takes effect when posted on this page.

Last revised: September 25, 2026