Which email opens Prompt Studio after I subscribe?

Use the TRANEXION email with subject "Your TRANEXION Prompt Studio access is ready" (from noreply@tranexion.com). Click Access Prompt Studio. The Paddle receipt email is for billing and subscription management only—it does not contain the app sign-in link.

How long is the first access link valid?

The link in the TRANEXION welcome email is valid for 24 hours and works once. After you use it, you are signed in with a browser session (up to 30 days). If the link expires before you click it, follow Sign in again (guide/prompt-studio-sign-in-again/) or email info@tranexion.com.

Why do I see checkout success but not the app yet?

The checkout success page confirms payment. Prompt Studio opens only after you click the access link in the TRANEXION welcome email, which usually arrives within a few minutes. Check spam and promotions folders for both Paddle and TRANEXION messages.

Must the email address match Paddle checkout?

Yes. TRANEXION sends the welcome link to the same email address Paddle associates with your subscription. Use that inbox when looking for "Your TRANEXION Prompt Studio access is ready."

First access after checkout

This guide covers only your first sign-in right after you subscribe to TRANEXION Prompt Studio. It explains two different emails and how to reach the main app at /prompt/.

Not covered here: signing in again after you sign out, on a new device, or when a link has expired. See Sign in again.

What you need before you start

A completed Paddle checkout for Prompt Studio ($60/month or $600/year).
Access to the email inbox you entered at checkout (this is the address both Paddle and TRANEXION use).

Step 1 — Finish checkout on tranexion.com

On Prompt Studio, choose Subscribe and complete checkout with Paddle.
Paddle redirects you to the checkout success page (/prompt-studio/checkout-success/).
That page confirms payment. It does not open the Prompt Studio workspace automatically.

Use Back to prompt studio if you want to read product information again. To use the app, continue with the emails below.

Step 2 — Expect two emails (different jobs)

Within a few minutes you should receive two separate messages. They are easy to confuse—keep both, but only one of them opens the app.

Email	Typical sender / subject	What it is for
Paddle (Merchant of Record)	From Paddle; receipt, invoice, or subscription confirmation	Billing: payment proof, tax, invoices, payment method, cancel subscription, refund requests under our Refund Policy. Does not contain the Prompt Studio sign-in link.
TRANEXION (access)	From: `TRANEXION Prompt Studio <noreply@tranexion.com>` · Subject: `Your TRANEXION Prompt Studio access is ready`	Product access: the Access Prompt Studio button and a link to `https://www.tranexion.com/prompt/access/?token=…`. This is the email that opens the app.

Layer summary

Paddle = money, receipts, subscription management (MoR).
TRANEXION (Resend) = your one-time access link to the web app.

If either message is missing after ~10 minutes, check Spam, Promotions, and Updates. Some corporate filters block noreply@ senders.

Step 3 — Open the TRANEXION welcome email (not the Paddle receipt)

Open Your TRANEXION Prompt Studio access is ready.
Confirm the plan line matches what you bought ($60/month or $600/year).
Click Access Prompt Studio (or copy the full URL under the button if the button does not work).

The link goes to:

https://www.tranexion.com/prompt/access/?token=…

Important

The link is valid for 24 hours.
It works one time. After a successful click, TRANEXION issues a sign-in session in your browser.

Do not forward the link to others. Anyone with the link could consume it before you do.

Step 4 — Browser opens `/prompt/access/` then the main workspace

When the link is valid:

Your browser loads /prompt/access/ briefly.
TRANEXION verifies the token and sets a secure session cookie.
You are redirected to https://www.tranexion.com/prompt/ — the main Prompt Studio workspace.

You know you succeeded when

The email gate (enter email / Send sign-in link) is gone.
You see the full app: category drawers, chip lane, toolbar, and a Guide link in the header.

Your prompts and presets stay in this browser (local storage). Subscription sign-in only unlocks access; it does not upload your work to the cloud. See Help and Support for storage details.

If the access link fails on first use

Symptom	What to do
Page says the link is invalid or expired	The 24-hour window may have passed, or the link was already used once. Request a new link: Sign in again. If you never got a working first link after purchase, email info@tranexion.com with your checkout email and checkout reference from the success page.
No TRANEXION welcome email at all	Confirm you completed checkout. Search for `noreply@tranexion.com` and subject `access is ready`. If Paddle receipt arrived but TRANEXION did not, contact info@tranexion.com—include your Paddle receipt and subscription email.
Paddle email only	Use Paddle for billing questions. For app access, you still need the TRANEXION welcome message (or support-assisted re-send).
Wrong inbox	The welcome link is sent to the Paddle checkout email, not an alias you typed elsewhere.

What to do with the Paddle receipt (keep it, different purpose)

Save your Paddle email for:

Proof of purchase and invoices
Updating card or billing details via Paddle’s links
Cancellation or refund requests per Refund Policy and Terms

You do not need the Paddle email to open /prompt/—only the TRANEXION access email (or sign in again later).

Next steps

Product help and billing overview: Prompt Studio Help and Support
All tutorials: Guide — Prompt Studio
Building prompts and Midjourney workflow: additional Guide articles (coming after sign-in guides)

Disclaimer: TRANEXION PROMPT STUDIO is an independent product and is not affiliated with, endorsed by, or sponsored by Midjourney, Inc. “Midjourney” is a trademark of Midjourney, Inc.