Where do I request a new sign-in link?

Open https://www.tranexion.com/prompt/login/ or visit https://www.tranexion.com/prompt/ while signed out. Enter the email address on your active Paddle subscription and choose Send sign-in link. TRANEXION emails you from noreply@tranexion.com with subject "Sign in to TRANEXION Prompt Studio."

Is the re-login email different from the welcome email?

Yes. After checkout, the first email uses subject "Your TRANEXION Prompt Studio access is ready" and button "Access Prompt Studio." Later sign-ins use subject "Sign in to TRANEXION Prompt Studio" and button "Sign in to Prompt Studio." Both links go to the same /prompt/access/ page and work the same way (24 hours, one use).

Why does the page say a link was sent even if I typed the wrong email?

For privacy, TRANEXION always shows the same confirmation when you request a link. A sign-in email is sent only if the address matches an active subscriber record. Use the exact email from your Paddle subscription or welcome email.

Can I use a Paddle receipt email to sign in?

No. Paddle emails are for billing, invoices, and subscription management only. Product sign-in always comes from TRANEXION (noreply@tranexion.com), never from Paddle.

Sign In Again — After Sign Out, New Browser, or Expired Link

This guide is for returning subscribers who already completed checkout and used Prompt Studio at least once—or tried to, but their first access link expired.

It does not cover your first sign-in right after purchase. For Paddle vs TRANEXION welcome email, see First access after checkout.

When you need this flow

Use a new sign-in link when any of the following is true:

You clicked Sign out in Prompt Studio (Settings footer or mobile menu).
You open /prompt/ and see the email gate (email field + Send sign-in link) instead of the chip workspace.
Your welcome or previous access link expired (24 hours) or was already used once.
You switched browser, device, or profile, or cleared cookies—your previous session is gone.
/prompt/access/ shows This link has expired or is no longer valid.

You do not need a new Paddle checkout. An active subscription is enough.

What email you will receive (TRANEXION only)

After you request a link, look for TRANEXION, not Paddle:

Field	Re-login email
From	`TRANEXION Prompt Studio <noreply@tranexion.com>`
Subject	`Sign in to TRANEXION Prompt Studio`
Button	Sign in to Prompt Studio
Link target	`https://www.tranexion.com/prompt/access/?token=…`

Compare with the first email after purchase (first-access guide):

Field	Welcome email (first time only)
Subject	`Your TRANEXION Prompt Studio access is ready`
Button	Access Prompt Studio

Same mechanics: 24-hour, one-time link → brief stop at /prompt/access/ → redirect to /prompt/ with a new browser session (up to 30 days on that device).

Paddle may still email you about payments or plan changes. Those messages never contain the app sign-in link.

Choose either path:

Go to https://www.tranexion.com/prompt/login/.
Enter your subscription email (the address you used at Paddle checkout).
Click Send sign-in link.

Option B — From the app URL while signed out

Go to https://www.tranexion.com/prompt/.
When the gate appears, enter the same email.
Click Send sign-in link.

Both options call the same TRANEXION service. There is no password for subscribers on these screens.

Step 2 — Read the confirmation on screen

After you submit, the page shows a message like:

Check your inbox. If that address is associated with an active subscription, you will receive a sign-in link shortly.

Privacy note: TRANEXION shows the same message whether or not the email is on file. That prevents strangers from discovering who is subscribed. If nothing arrives within a few minutes, double-check the exact checkout email and your spam folder before trying again.

Rate limit: Wait at least 60 seconds between requests for the same address, or the server may accept the click but not send another email yet.

Step 3 — Open the TRANEXION email and click the link

Find Sign in to TRANEXION Prompt Studio from noreply@tranexion.com.
Click Sign in to Prompt Studio (or paste the full URL).
Allow the redirect to /prompt/ — the gate should disappear and the full workspace should load.

If the link fails, use Get a new access link on the error page (it points to /prompt/login/) and start again from Step 1.

Sign out (so you know what you are reversing)

While signed in at /prompt/:

Desktop: in Prompt mode, use Sign out in the SETTINGS column footer.
Mobile: open the menu that includes Sign out.

Sign out clears your session cookie on this browser. Your subscription stays active with Paddle. Your chips and presets stay in this browser’s local storage until you clear site data—they are not deleted by sign-out alone.

Sessions vs magic links (quick reference)

Mechanism	Lifetime	Purpose
Magic link (`/prompt/access/?token=…`)	24 hours, one click	Proves you control the subscription email
Session cookie (after a good link)	Up to 30 days on that browser	Keeps you signed in without email on every visit

When the session ends, request a new magic link—you do not reuse the old welcome email.

Troubleshooting

Situation	What to do
No email after several minutes	Confirm the address matches Paddle checkout. Search for `noreply@tranexion.com` and subject `Sign in to TRANEXION Prompt Studio`. Check spam. Wait 60 seconds before resending.
Welcome link expired unused	Do not wait for another welcome email. Use this sign-in again flow; welcome is mainly for the first delivery after payment.
Wrong or old email typed	Use the subscription email. If you changed email with Paddle, use whatever Paddle now has on the subscription.
Link says expired after one use	Expected. Request a fresh link from `/prompt/login/`.
Paddle receipt only	Paddle handles billing. For the app, you need TRANEXION sign-in mail or support.
Subscription canceled or past due	Sign-in links are sent only for active subscribers. Restore billing via Paddle or contact info@tranexion.com.

First purchase → first open: First access after checkout
Billing vs product support: Prompt Studio Help and Support
All articles: Guide — Prompt Studio

Disclaimer: TRANEXION PROMPT STUDIO is an independent product and is not affiliated with, endorsed by, or sponsored by Midjourney, Inc. “Midjourney” is a trademark of Midjourney, Inc.

Sign in again to Prompt Studio