How do I get help with TRANEXION Prompt Studio?

First, read the articles in TRANEXION Guide — open /guide/?category=prompt-studio for Prompt Studio tutorials or /guide/?category=midjourney for Midjourney techniques, or start from this help hub. Subscribers can also open Guide from the Prompt Studio app header. If your question is not covered, email info@tranexion.com with your account email and a short description of the issue.

Where do I manage billing, cancellation, or refunds?

Paddle.com Market Limited is the Merchant of Record. Use the billing or support link in your Paddle receipt email to manage payment method, cancel, or request invoice copies. See the Refund Policy on tranexion.com for subscription refund rules.

Is live chat or phone support available?

No. Prompt Studio does not offer live chat or phone support. Self-service tutorials in the Guide are the primary resource, followed by email at info@tranexion.com for product and account questions we cannot answer in the Guide.

Does TRANEXION store my prompts in the cloud?

No. Prompts, presets, and session state stay in your browser (localStorage and IndexedDB). They do not sync across devices automatically. Use JSON export in the app toolbar or Settings to move work between devices. Subscription sign-in only unlocks access; it does not upload your creative work.

Prompt Studio Help and Support

This page is the support hub for TRANEXION Prompt Studio. For step-by-step tutorials, open Prompt Studio articles or Midjourney techniques on the Guide index, or use Guide in the app header while you are signed in at /prompt/.

Recommended order

First access after checkout — Paddle receipt vs TRANEXION access email (first sign-in only).
Sign in again — After sign out, new browser, or expired link (/prompt/login/ or the /prompt/ gate).
Your first session — Select, chips, ALL COPY, character count, desktop vs simplified mobile (start here for /prompt/ usage).
NUANCE and REGION — Why axis picks swap the mixed SUBJECT thumbnail catalog (coordinate DNA vs subject chips).
Saving and backup — Download/Upload, presets (max 100), User ORIGINAL, Bulk Export/Import/Clear (browser-only; no cloud sync).
Guide (tutorials) — Browse Prompt Studio tutorials and Midjourney techniques that apply to your workflow.
In-app Guide — While signed in at /prompt/, use the Guide link in the header for the same knowledge base without leaving your session.
Email — If documentation does not answer your question, contact info@tranexion.com. Include the email address on your subscription and what you already tried from the Guide.

Billing and refunds (separate from product help)

Paddle processes payments, tax, and receipts. For invoices, payment method updates, cancellation, or refund requests under our policy, use the Paddle link in your purchase receipt.

TRANEXION does not operate a public contact form for Prompt Studio. Email is for product and account questions after you have used the Guide.

Disclaimer: TRANEXION PROMPT STUDIO is an independent product and is not affiliated with, endorsed by, or sponsored by Midjourney, Inc. “Midjourney” is a trademark of Midjourney, Inc.